Abstract
- Some Spotify Premium customers are experiencing adverts regardless of paying for ad-free listening.
- The difficulty seems to be a bug and never intentional, and isn’t restricted to particular gadgets or working programs.
- Spotify has confirmed it’s investigating the matter and is asking affected customers to offer them any particulars they will.
Spotify stands out as one of many main music streaming apps on the earth, with ad-free listening being one of many principal benefits of its Premium subscription plan. Nevertheless, for some paying customers, this not appears to be the case.
In accordance with studies on the Spotify Community forums, some Spotify Premium subscribers are experiencing ads on the service though they’re paying to keep away from them. The difficulty seems to be a bug and never intentional. Spotify has confirmed it’s investigating the matter and is asking affected customers to share any particulars they will.
This problem is barely affecting some Premium members and is not widespread, nonetheless it’s nonetheless irritating to pay for ad-free listening solely to be interrupted by an annoying advert out of nowhere.
Spotify
- Premium Subscription
- $12 per thirty days
- Free trial
- Sure
- Advert plans
- Free with ads
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A number of Spotify Premium plans look like affected
It is not simply iOS and Android customers having points both
The issue just isn’t confined to a selected system or working system. Premium members on the Spotify Neighborhood boards report seeing adverts on iOS, Android, the net, and good dwelling gadgets. Moreover, the difficulty doesn’t appear associated to the kind of Premium subscription plan; members with Particular person, Duo, and Household plans are all experiencing it.
“I get adverts on Spotify with premium inbetween podcast episodes, it is occurred on my Samsung s22 and pixel 7. If I skip it it simply serves one other, I do not pay $250 a 12 months to hearken to adverts,” one person wrote on the Spotify Community forums.
Some customers are reporting having the difficulty whereas enjoying music from a playlist, whereas others are having it occur when they’re listening to a podcast. Spotify continues to be actively investigating the issue, and is asking affected customers to put up on the group boards the next data: the make and mannequin of their system, what they have been listening to when it occurred, and the timestamp it occurred at. Hopefully, Spotify is ready to resolve this quickly, as paying members should not must cope with this in any respect.
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